We are confident that you will be satisfied with our products. However, if you are not, perhaps due to the size, colour, or model, you can exchange or request a refund within 30 days of receiving your order. If you have not received your order, you have 30 days to submit a claim.
The following information will help you process your return:
Unopened Item
You may return any “unopened” products and accessories within 30 days of delivery for a refund. Send the item back in its original packaging and condition, and we will refund your purchase price for the item. Delivery charges will not be refunded and must be covered by the customer. The shipping cost will not be refunded if paid.
Opened Item
“Opened” items and accessories can be returned within 30 days of delivery. Simply return the item to us. Opened returns must be in saleable condition with their original packaging and accessories. The shipping cost will not be refunded if paid.
Cancelled Order
Once an order has been shipped, it cannot be cancelled. If you refuse the item at the time of delivery, it will fall under the standard return policy. The shipping cost will not be refunded if paid.
Change of Mind
You may return an item within 30 days of delivery if you have a change of mind. We will refund your order amount. Delivery charges will not be refunded and must be covered by the customer. The shipping cost will not be refunded if paid.
Ordered by Mistake
An order placed by mistake is eligible for return within 30 days of delivery. We will refund your order amount. Delivery charges will not be refunded and must be covered by the customer. The shipping cost will not be refunded if paid.
Damaged Product
You must inspect the items as soon as they are delivered. On occasion, the outer carton and packaging may look damaged, but the product inside is perfectly fine. If you find obvious signs of damage, contact us with pictures of the damaged item highlighting the defect at your earliest convenience so we can process an appropriate claim and arrange an exchange for you.
Incorrect Item
If you receive an incorrect item, please contact us with pictures of the incorrect item received so we can arrange and coordinate either a replacement of your choice or a refund. All returns are subject to inspection prior to the issuance of credit/refund. The shipping cost will be refunded if paid in case of a refund.
Limitation for Returning the Item
Any items returned for refund or exchange without original documentation or without a return form will be rejected. Please clearly state on the invoice/return form the reason for the return or exchange and whether you require a refund or exchange. All returns are subject to inspection prior to the issuance of credit/refund.
Warranty
This Limited Warranty applies to any item bought from RDX Sports.
What Does the Limited Warranty Cover?
The Limited Warranty covers any defect in material and workmanship under normal use during the warranty period. During the warranty period, we will replace, without return, at no charge, products or parts of products that prove defective because of improper material and workmanship under normal use.
How Long Does This Cover Last?
The warranty period for products bought from RDX Sports is 90 days from the delivery of the order. A replacement or part assumes the remaining warranty of the original product.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material and workmanship.
What Do You Have to Do?
To obtain warranty service, you must contact us to determine the problem and the most appropriate solution for you.
We Will Share the Free Return Shipping Label Under the Following Circumstances:
Different product received (Images are mandatory)
Wrong colour received (Images are mandatory)
Wrong size received (Images are mandatory)
Customer cancelled but was dispatched late
Not as described (Specify the reason)
Heavy items will be collected, and RDX will pay the collection fees if RDX is at fault according to the above situations.
We Will Not Share the Free Return Shipping Label Under the Following Circumstances:
Cancelled order once dispatched
Change of mind
Ordered by mistake
Wrong size/colour ordered
Heavy items will be collected, and the customer will pay the collection fees if the customer is at fault according to the above situations.
NOTE: Groin guards and mouth guards cannot be returned or exchanged after usage due to hygienic reasons.
